TERMS & CONDITIONS

This Terms and Conditions was last updated on 1 March 2022.

This website is owned and operated by Breckland Bricks. These Terms set forth the terms and conditions under which you may use our website and purchase products offered by us. By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

 

In order to use our website and/or purchase products from Breckland Bricks, you must be at least 18 years of age. 

1. Products Provided

Breckland Bricks produces and sells 3D-printed products that are LEGO compatible. These products include, but not limited to: 

 

  • train wheels

  • coupling and connecting rods

 

Products are made from a photopolymer. Product specifications can be viewed here

 

We may, without prior notice, change, or stop providing the products we offer. Please note that we do not sell any official LEGO® products (including bricks).

 

Products are designed for use by adults (18+) only and should not be left unattended around small children. 

Custom Orders

Custom orders may be accepted at the discretion of Breckland Bricks and will be bound by these Terms and Conditions. 

Work on any custom order design will not be started until payment is received in full.

2. Prices and Payment

Prices for each product can be found here. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 

 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you complete the check-out payment process.

 

Payments will only be accepted using a UK Debit or Credit Card, or via PayPal. Orders will only be processed upon receipt of payment in full. 

 

3. Shipping and Delivery

All purchases are made to order and will be dispatched within 1-2 weeks of payment being received.

 

Custom orders take longer due to the design process, so please allow 2-3 weeks for orders to be dispatched from receipt of payment.

We ship Internationally, but please note that you will incur higher shipping charges if you live outside of the UK. Customers located outside of the UK and EU will possibly incur customs charges when the package is received in the destination country.

 

4. Quality Assurance

Prior to shipping, all orders will be checked to ensure they are free from any defects that could affect their function. Axle and pin holes will be tested using an official LEGO® product. All resin or by-products from the manufacturing process will be removed. 

 

5. Returns, Refunds And Complaints

You are eligible for a refund on your goods if you contact us at brecklandbricks@gmail.com within 14 calendar days of receiving your goods. You must then return the goods within a further 14 calendar days to the address provided. You (the customer) shall bear the costs for the return shipment. 

Returns

Returned items must be packaged in a way that they are not damaged during shipping. We recommend shipping in the original packaging and you send the goods with tracked or recorded delivery. Breckland Bricks will not be liable for any products that are damaged or lost during their return to us.

Refunds

You will only be eligible for a refund on custom orders if the parts are faulty. As all parts are checked before shipping, this will only be eligible if the parts are damaged in transit. You will only be eligible for a refund of the amount of the returned products. No shipping costs will be refunded.

 

If you wish to make a formal complaint, please contact us in writing at brecklandbricks@gmail.com with the details of your complaint. We will respond to your correspondence within 7 calendar days and seek to find a suitable resolution as quickly as possible.

6. Intellectual Property

Breckland Bricks owns the Intellectual Property for all of the designs, photographs, images and logos featured on this website. By accessing this website and/or purchasing one of our products and/or downloading files, you agree not to re-sell, license, rent, modify, distribute, copy, reproduce, transmit, adapt, edit or create derivative works thereof.

 

7. Data Protection

Please refer to our Privacy Policy, which can be found here.

 

8. Future Changes

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of this website (https://www.brecklandbricks.com/) after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.

PRIVACY POLICY

Breckland Bricks is the data controller for the personal data collected through www.brecklandbricks.com

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Wix.com is a data processor for your information. 

This Privacy Policy was last updated on 24 October 2021.

Our contact details

brecklandbricks@gmail.com

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (including, name and contact details, email addresses, communications)

  • Payment details (including debit and credit card information)

  • Purchase history

In addition, Wix.com (our website host) may collect computer and connection information, including your Internet protocol (IP) address and use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

How we get the information and why we have it

When you conduct a transaction on our website or contact us directly, as part of the process we collect the personal information you give us such as your name, address and email address, plus payment details. Your personal information will be used for the specific reasons stated below only: 

  • To receive payment for products available through our website 

  • To fulfil product orders

  • To enable us to ship products to you

  • To monitor sales of particular products to support our business planning

  • To respond to correspondence submitted to Breckland Bricks (including requests for custom products)

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting brecklandbricks@gmail.com

What we do with the information we have

Breckland Bricks may use the personal information that you have given us in order to:

  • Process payment for your order

  • Contact you about your order, including requesting a review or testimonial after an order has been fulfilled

  • Arrange delivery of your order

  • Troubleshoot problems or resolve a dispute

  • Monitor sales of particular products

  • To respond to correspondence sent to us

Wix.com is a data processor for your personal data (see ‘How we store your information’ below). Wix.com receives all personal data submitted through our website (www.brecklandbricks.com) as part of its website hosting role. You can view Wix.com’s privacy notice here: https://www.wix.com/about/privacy  

All direct payment gateways offered by Wix.com and used by Breckland Bricks adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will not share this information with any other organisations, unless with your express permission.

How we store your information

Your information is securely stored in a database hosted by Wix.com. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We will store your personal data, including your full name, postal address and email address for 90 days following the fulfilment of an order. We will then dispose of your information by permanently deleting it from our database.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at brecklandbricks@gmail.com if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:       

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

 

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

PAYMENT METHODS

We accept the following payment methods:

- Credit / Debit Cards
- PayPal